help greendot money pak problem

[Blueedge]

So I put an order in and bought the money pak loaded them with money which my deceipt shows was done correctly but the gendot says the cards are empty..I've tried calling the hotline and going to the web site and can't check balance anywhere...also when I call from cell phone it won't let me talk to an operator without entering card number...I enter card number and it says its having trouble receiving my card number!! What do I do?????

 

[RockShawn]

If you didn't give the digits out to anyone and there was no chance for the money to be stolen, I'd return to the retailer where you bought it with the receipt and have them verify they activated the card correctly. your receipt should show activated also if it was all good.

 

[Blueedge]

The receipt says activated on it...I sent the info via anonymous speech email and absolutely no chance anyone else got the numbers..!! Only myself and vendor have the numbers...odd that all 3 cards show zero balance according to vendor....but my receipt shows correct amount loaded...

 

[TSizemore]

The receipt says activated on it...I sent the info via anonymous speech email and absolutely no chance anyone else got the numbers..!! Only myself and vendor have the numbers...odd that all 3 cards show zero balance according to vendor....but my receipt shows correct amount loaded...

Shitt!!! 😡

 

[Blueedge]

Crap this sucks...looks like somehow the cards were hacked ..not sure if it was my anonymouspeech account or the vendors...either way someone got the money loaded it to a debit card and it wasn't myself or vendor ..I'm gonna have to dispute cards with GD and hope for the best on that end..
The vendor has made a very generous offer to send order even though he didn't receive funds...VERY impressed with monstapharma ..my plan is to dispute and if refunded send on to monsta. Really sucks for us both hopefully I can resolve it on my end and square everything up like it should be..BIG thanks to MP for looking out for me on this one..

 

[Hanzo]

That is VERY stand up by Monsta. Sounds like one of the good guys.

 

[morrey]

Very generous monsta. Awesome guy!

 

[TSizemore]

Where's that Monsta at??!! Karma for you! 8)